Privacy Policy

Our on-line store allows you to buy products and receive newsletters, e-mails or other promotional information from us. We use the information that we collect about you to fulfill your product purchases and to create a more personalized on-line experience. This is just a brief overview, so please read on for more details about our Privacy Policy. This policy may change from time to time, so please check back periodically.

Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you on-line.

Questions regarding this policy should be directed to Thehealthytree@treerx.com.

This Privacy Policy will explain the following regarding use of our site:

  1. What information does The Healthy Tree collect from you?
  2. Where do we collect information from you and how do we use it?
  3. Who is collecting your information?
  4. With whom do we share your information?
  5. How can you update or correct your Personally Identifiable Information?
  6. What are your choices regarding collection, use, and distribution of your information?
  7. What security precautions are in place to protect against the loss, misuse, or alteration of your information?
  8. A special note about children’s privacy
  9. The Healthy Tree and the use of “cookies”
  10. Contacting The Healthy Tree about privacy questions or concerns
  11. Privacy Policy changes

  1. What information does The Healthy Tree collect from you?
    In order to better provide you with numerous products and services, The Healthy Tree collects two types of information about its visitors: Personally Identifiable Information and Non-Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customized experience while using our site.Personally Identifiable Information
    This refers to information that lets us know the specifics of who you are. Personal information is requested when you order a product or send us feedback. For example, this information might include your name, billing address, shipping address, telephone number, e-mail address, credit card or other payment information, and product details. With this information, Environmental Horticulture can fill your orders and better provide you with personalized services.Non-Personally Identifiable Information
    This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you shop on our site in several ways. This information is compiled and analyzed on both a personal and an aggregated basis. For example, this information may include the Web site’s Uniform Resource Locator (“URL”) that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol (“IP”) address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol (“TCP/IP”) network, such as the World Wide Web. Networks like the Web use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.
  2. Where do we collect information from you and how do we use it?
    Our primary goal in collecting personal information is to provideThe Healthy Tree’s visitors with a superior customized online experience. We use the customer contact information to fill orders, contact purchasers to inform them of their order status, to send promotional information, to enhance the operation of our site and administer our systems.We gather information in the following ways:Shopping
    We collect IP addresses for the purposes of system administration, to gather broad demographic information, and to monitor the level of activity on our site. We collect information from visitors to our site regarding the URLs they came from, domain types (e.g., .com or .org), their IP addresses, the date and time of their visit or order, the number of visits and orders, the number of visits per browsing session, the server type, the operating system and browser type used to come to the site, the country, state and telephone area code where their servers are located, the pages and page titles of our site that visitors viewed during their visit, whether the visitor’s computer is enabled for Java or cookies, browser language, applications and plug-ins, and any search terms entered on our site.Ordering
    When you order from us, we collect personally identifiable information from you. If you order one of our products or services, we will collect and maintain your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information, order number, referring URL, IP address, page you bought from and a password. We collect this, and other information, as disclosed in this Policy, in order to fill your order, to communicate with you about your order and to send you promotional materials. Before confirming your order, you will have the opportunity to review the product order form and make changes and additions to the information it contained and these changes will be automatically kept for future use.Newsletters & Promotional E-mails
    We may offer free newsletters and promotional e-mails as a service to our customers. We may send you newsletters and e-mails periodically to provide information to our customers. To stop receiving our newsletter or e-mails send an e-mail to us at Thehealthytree@treerx.com.Contact Information
    If you contact The Healthy Tree or our customer service representatives by telephone, e-mail or letter, we may keep a record of your correspondence or comments. If you report a problem with our site, we may collect such information in a file specific to you. If you contact us through our feedback area or by calling one of our customer service representatives, we may ask for your name, e-mail address, and order information in order to send you a reply.Cookies
    We use cookies; to find out what cookies are and how they are used, click here.
  3. Who is collecting your information?
    The Healthy Tree
  4. With whom do we share your information?
    Fulfillment: The information collected byThe Healthy Tree is used for processing orders, keeping you informed about your order status, for statistical purposes, for improving our site and its performance, and to notify you of products or special offers that may be of interest to you. We will disclose your Personally Identifiable Information to third parties to charge your credit card, fill your order, deliver your order, provide customer service, and deliver promotional e-mails to you fromThe Healthy Tree. For example, we must release your credit card information to the card-issuing bank to confirm payment; and release your address and telephone information to the delivery service to deliver products that you ordered.Other Parties: We do not sell, trade, or rent your Personally Identifiable Information to others without your consent. We may release account information when we believe that such release is reasonably necessary to enforce or apply our Terms and Conditions or to protect the rights, property, and safety ofThe Healthy Tree, our users, or others. If customers do not pay us for products ordered, we may submit their account information to a third party collection agency.
  5. How can you update or correct your Personally Identifiable Information?
    We believe you should have the ability to access and edit the personal information that you have provided to us. During the online ordering process, you can review, change, or delete the information that you have submitted. You may change any of your personal information in your account online at any time. We encourage you to promptly update your information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Also, as a security measure we “back up” the data stored on our systems, and such prior information cannot be completely removed from our databases. As a result, you should not expect that all of your Personally Identifiable Information will be completely removed from our backed-up databases.
  6. What are your choices regarding collection, use, and distribution of your information?
    Email: We may from time to time send you e-mail or other communications regarding current promotions, specials and new additions to theThe Healthy Tree site. You may “opt-out,” or unsubscribe from our newsletters by following the unsubscribe instructions in any e-mail you receive from us, or by sending an e-mail to Thehealthytree@treerx.com. After doing so,The Healthy Tree’s customers will not receive future promotional emails unless they purchase a product, or sign up to receive newsletters or emails.
  7. What security precautions are in place to protect against the loss, misuse, or alteration of your information?
    In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order.When you access your account information, the information is kept on a secure server. All of the customer data we collect is protected against unauthorized access by physical security means.
  8. A special note about children’s privacy
    You must be at least 18 years old to have our permission to use this site. Our policy is that we do not knowingly collect, use or disclose Personally Identifiable Information about visitors under 18 years of age. If you are the parent or guardian of a minor under 18 years of age and believe that they have disclosed personally identifiable information to us, please contact us at Thehealthytree@treerx.com so that we may delete the minor’s information.
  9. The Healthy Tree and the use of “cookies”
    The Healthy Tree Cookies: When you use our site we will store cookies on your computer in order to facilitate and customize your use of our site. A cookie is a small data text file, which a Web site stores on your computer’s hard drive (if your Web browser permits) that can later be retrieved to identify you toThe Healthy Tree. Our cookies store randomly assigned user identification numbers, the country where you are located, and your first name to welcome you back to our site. The cookies make your use of the site easier, allow you to retrieve an earlier shopping cart, make the site run more smoothly and help us to maintain a secure site. You will be unable to shop on our site without your browser set to accept cookies.
  10. ContactingThe Healthy Tree about privacy questions or concerns
    If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contactThe Healthy Tree by sending an email to:  Thehealthytree@treerx.com                                                                                                                    Attn: Privacy Department at The Healthy Tree
  11. Privacy Policy changes
    This Privacy Policy was last changed on April 4, 2003. If The Healthy Tree makes changes to any terms or conditions of the Privacy Policy, the changes will be posted in this document so that you will always know what information we gather, how we might use that information and to whom we will disclose it. We may change, modify, add or remove portions of this Policy at any time, and any changes will become effective immediately upon being posted unless we tell you otherwise.

Commitment

At The Healthy Tree, we strive to meet all of your needs. If at anytime you have a question or concern, please give us a call at 562.425.6984.

Contact Us

Email: thehealthytree@treerx.com

Phone: 562.425.6984